Privacy Policy

Prime Craft Metal respects your privacy. This policy explains what personal information we collect through this website, why we collect it, and the choices you have.

We aim to handle personal information in line with the data-protection and electronic-marketing laws that apply to us.

Last updated: 2026-10-17.

Information you give us: your name, company, email address, phone number, project details and any drawings or files you send through our contact or quote forms or by email.

Information collected automatically: basic technical data such as pages viewed, referring page, browser type and approximate region, gathered through cookieless first-party analytics. We do not use this data to identify you personally.

We use personal information to respond to enquiries, prepare quotations, manage orders, provide support, keep the website secure and understand how it is used so we can improve it.

We send commercial messages only with consent, or where the law permits, and every such message includes a way to unsubscribe. We do not sell personal information.

We share information only where needed to deliver what you asked for. This may include partner manufacturing facilities who receive your drawings to quote or produce parts, and service providers who host the website, send email or deliver goods.

These parties are expected to protect the information and use it only for the agreed purpose. We may also disclose information where the law requires it.

We keep personal information only as long as needed for the purpose it was collected, and then delete or anonymize it. Our current retention periods are:

This website uses only essential cookies, which are needed for it to work and stay secure. We also use first-party analytics that does not rely on cookies.

We do not use advertising cookies or third-party tracking cookies, and we do not build advertising profiles. Because only essential cookies are used, there is no cookie consent banner on this site.

You can ask to see the personal information we hold about you, ask us to correct it, withdraw consent, or ask us to delete it, subject to legal limits. You can unsubscribe from commercial messages at any time.

To make a request, contact us using the details below. We will confirm your identity and respond within the time required by law. If you are not satisfied, you may contact your local data-protection authority.

We use reasonable administrative, technical and physical safeguards to protect personal information, including access controls and encrypted connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your information may be processed in more than one location, including where this website is maintained. Partner facilities may receive drawings and project details needed to quote or produce parts.

When information is processed outside your own country, it may be subject to the laws of that country and may be accessible to authorities there. We take steps to protect it through agreements and access limits.

Questions or requests about this policy can be sent through our contact page.

Privacy officer: Coming soon.

Postal address for privacy requests: Coming soon.

Email for privacy requests: Coming soon.